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Our
General Terms and Conditions
RESERVATION: A deposit of 30% is required
at the time of booking and the balance at least 33 days before the tour
begins.
CANCELLATION: Any amount paid will be refunded less the cost of
cancellation fees levied by hotel/ lodges, food purchases, park entrance
fees, transport and other relevant expenses.
a) For bookings Cancelled or reduced in number between 33 to 14
days from the date of arrival, 30% of the agreed rate will apply.
b) For bookings cancelled or reduced in number between 14 and 7
days from the date of arrival, 50% of the agreed rate will apply.
c) Incase of cancellation within 7 days from the date of arrival,
or incase of a 'NO SHOW', 100% of the agreed rate will apply.
RATES: Our prices include entrance fees to National parks and Game
Reserves, meals while on safari, transportation and the services of our
driver/guides as per itinerary. The rates are based on tariffs and other
costs prevailing at the time of printing and are subject to change without
prior notice.
TRANSPORTATION: Saloon cars, minibuses, Landcruisers, Land rovers,
coaches or trucks will be provided according to the route and the number
of clients and the services of professional, English speaking driver/
guides. We reserve the right to use the services of sub- contractors for
all or part of the services.
ACCOMMODATION: The standard pricing policy is based on a twin room/tent
being shared by two people. A single room/tent will be provided on request
at a supplementary cost but cannot be guaranteed.
ALTERATION OF TOURS: The company reserves the right to alter the
route or cancel the operation of any scheduled tour should conditions
so necessitate. We reserve the right to decline to accept or retain any
client as a member of any tour at any given time in which event an equitable
amount will be refunded.
LIABILITY: The company and its agents act only as agents of the
passengers in all matters relating to hotel/ lodge and tented accommodation,
tours and transport etc. and shall not be liable for injury, delay, loss
or damage in any manner.
CLIMBING EQUIPMENT: Gear for mountain climbing is not included
in the tour cost but can be hired at Nanyuki, Naro Moru and Chogoria for
Mt. Kenya and at Arusha, Moshi or the Marangu park Gate for Mt. Kilimanjaro.
CAUTION: All expeditions involve an element of personal risk and
can be of a hazardous nature. Every participant must accept this risk.
We are not liable for any loss, damage, injury, delay or inconvenience
caused to you or your baggage as a result, directly or indirectly or any
matter of whatever nature, which is beyond our control. All participants
are advised to take an insurance policy to cover personal accident and
medical expenses. We can arrange this for you at a relatively low cost.
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